1. Introduction
At Childs AI, operated by Advertere B.V., we strive to provide high-quality services and customer satisfaction. This Refund Policy outlines our rules for processing refunds and cancellations.
By purchasing a subscription or service on Childs AI, you agree to the terms in this policy.
2. Subscription & Payment Terms
- Childs AI operates on a subscription-based model, which may include monthly, yearly, or lifetime plans.
- Payments are processed securely via our third-party payment provider (e.g., Stripe).
- Subscription fees are charged at the beginning of each billing cycle and are non-refundable, except as outlined below.
3. Refund Eligibility
We offer refunds only in the following cases:
3.1 Technical Issues
- If you experience persistent technical issues that prevent you from accessing or using the service, and our support team cannot resolve the problem within 14 days, you may be eligible for a refund.
3.2 Unauthorized Charges
- If you notice an unauthorized charge on your account, please contact us within 7 days of the transaction to investigate the issue. Refunds will be granted if fraud or an error is confirmed.
3.3 Failure to Provide Service
- If Childs AI is permanently discontinued or if we fail to deliver the service you paid for, we will issue a pro-rata refund for the remaining subscription period.
4. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Change of Mind: If you decide you no longer want to use Childs AI after purchasing.
- Partial Use of Service: If you have used the service but wish to cancel before the end of the billing cycle.
- Failure to Cancel: If you forgot to cancel your subscription before renewal, you will not be eligible for a refund.
- Discounted or Promotional Plans: Purchases made with special promotions, discounts, or lifetime deals are non-refundable.
5. Cancellation Policy
- You can cancel your subscription at any time through your account settings.
- Cancellations take effect at the end of the current billing cycle, meaning you will retain access to the service until your subscription period expires.
- No refunds will be issued for unused time in your subscription period.
6. How to Request a Refund
To request a refund, please follow these steps:
- Email us at [email protected] with the subject line: “Refund Request – [Your Account Email]”.
- Include your payment details, reason for refund, and any relevant evidence (e.g., technical issue screenshots).
- Our support team will review your request and respond within 5-7 business days.
If approved, the refund will be processed via the original payment method within 10 business days.
7. Chargebacks & Disputes
- If you initiate a chargeback through your bank or credit card provider without contacting us first, we reserve the right to suspend your account and dispute the chargeback.
- If you believe you were wrongly charged, please contact us directly before initiating a chargeback.
8. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Significant changes will be communicated via email or in-app notifications.
9. Contact Information
For refund-related inquiries, please contact:
- Email: [email protected]
- Address: Wipmolenlaan 1, 3447GJ, Netherlands